Monday, February 22, 2010

Squint

E

H C F

A G U K

L R Y V H

I P C R F N S Z

G U L I C K


Which one is better?
(clicking sound)
This?
or
(pause… clicking sound and blurriness)
this?

For those of you blessed with perfect eyesight this might sound odd to you, but for anyone wearing contacts or glasses, you know exacting what I am talking about.

At any eye exam, an optometrist has you sit there. The lights dim, the anticipation builds, anxiety may set in. Then the doctor has you read as far down the eye chart as you can. You strain, you squint. You try as hard as you can to reach the lowest row possible. You pray the “C” you just called out is really a “C” and not an “O” or the “E” is not an “F.” You may second guess yourself, the eye doc, heck the whole darn exam process.

Immediately you find yourself placed behind this odd machine with lens in front of your eyes. One eye is blacked out, the other has a fuzzy lens in front… and so the questions begin. Which is clearer – this or this? How about now…?

Through a series of controlled trials and errors the eye doc brings you closer and closer to seeing more clearly; until boom, you see clearer than ever before. In fact, you may get to the end of the experience and realize, “boy, I had no idea how messed up my vision was!”

I am wondering if you may have felt like Friday’s “Transfer of Learning” felt a bit like that.

As we developed and will continue to develop a deeper understanding of and appreciation for Health Seekers, there are moments of clarity then periods of fuzziness (clicking sound). Trust the process. Clearer vision is coming.

This Learning Session 1/Application Period 1 process is our equivalent of reading the eye chart and getting you behind the lens’ machine.

We begin our Application Period 1 gathering the baseline data on New Members, Youth & Family and Health and Well-being. We have to know our current line of sight before we can experiment with making it clearer.

We purposefully dabbled a bit Friday in asking you to define Health Seeker. The initial viewpoint a whole lot of negative, a lot of “they” language, judgment statements cautiously thrown about. We brought it closer to home by reflecting on what our individual “haves” and “wish we had more” statements. Wow, you mean we all have things we are working on and toward?

The Health Seeker interview video shared how individualized, intimate a health seekers journey is… and what a privilege it is to join someone on that journey. Finally we took a look back at that Health Seeker word association exercise. What a shift (in two hours no less!) in our lens (clicking sound, clicking sound, sigh).

Relative to the three areas of New Members, Youth & Family and Health and Well-being, let’s use the next six weeks to honestly read and document the equivalent of our “eye chart.”

Again, in the immediate near-term, let’s focus on the 20/20 portion. Learning Session 2 is around the corner, and we promise… the new lens and cool frames selection process is coming.

Take it one line at a time. I know I am.

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